Conflict Happens: How Do You Make it Work for You?

Welcome to this conflict management awareness training, which
was developed jointly by the DOI Office of Collaborative Action and Dispute Resolution and DOI University. Our goal is to provide you with a greater understanding of the benefits of using alternative dispute resolution and collaborative processes. The presentation will define terms that are critical to understanding conflict management, as well as describe when these processes should, and should not, be used. In short, it will explain how effective conflict management can help further the mission of your agency.

There are two ways to take this training, through the Internet, or by
CD-Rom. If you experience difficulty accessing this presentation through the Internet, please call the DOI Office of Collaborative Action and Dispute Resolution at 202-327-5383, or e-mail us at CADR@ios.doi.gov, and we will be happy to send to you a CD Rom version of the training.

We ask one favor of you as you undertake this endeavor. When you have completed the training, please take a few minutes to complete the evaluation form we have provided at the end of the presentation and return it to us by fax, at 202-327-5390. This will allow us to become better service providers in the future. In addition, you should retain a copy of the completed evaluation form for your records to demonstrate that you have taken this training.

Please take a moment and answer the following questions: